Every module of the AI-native PMS.
From the first WhatsApp message to the monthly owner statement — explore what runs inside Meraki PMS.
One platform. Every department.
From the WhatsApp message that starts a stay to the owner statement that ends the month — every workflow lives in the same system.
Your best front-desk agent, awake 24/7.
Answers guests on WhatsApp from your property's knowledge base, creates service requests automatically, and hands off to your team the moment a human is needed.
- Per-property knowledge base you control
- Detects and files service requests from chat
- Escalates to staff with full conversation context
- Every reply stored and auditable
Verified guests before they arrive.
An 11-step guided WhatsApp flow collects details, consent, ID documents, and a selfie — validated by AI vision, stored privately, and audit-logged.
- AI vision reads and validates ID documents
- Selfie-to-ID face matching
- Consent-first, private encrypted storage
- Staff notified the moment verification completes
Every building, floor, and room — modeled properly.
Multi-property, multi-building structure with room categories, amenities, and a 9-step setup wizard that gets you live in under an hour.
- Buildings → floors → rooms with categories
- Amenities, services, and marketplace offerings
- Guided 9-step property wizard
- Per-property WhatsApp and AI configuration
One calendar. Zero double bookings.
Airbnb, VRBO, and Booking.com sync every 15 minutes with conflict detection, a drag-and-drop calendar, and human-readable booking references.
- OTA iCal sync every 15 minutes
- Overlap and conflict detection
- Drag-and-drop monthly and weekly views
- OTA commission reconciliation built in
Checkout to inspected — automatically.
A room-state machine, auto-created tasks on checkout, inspection checklists, and a board your housekeeping team actually uses.
- Auto task on every checkout
- Dirty → in-progress → clean → inspected states
- Inspection checklists per room type
- Assignment, priorities, and due dates
Know every guest, every stay.
Profiles with verification status, document history, full conversation history, and CRM segments for campaigns and loyalty.
- Unified guest profiles across stays
- Verification and document history
- CRM segments, campaigns, and loyalty
- Lead management with spam filtering
Occupancy, revenue, forecasts — live.
Revenue charts, occupancy metrics, AI revenue forecasting, and owner statements generated from the same source of truth.
- Revenue and occupancy dashboards
- AI-powered revenue forecasting
- Owner statements with review workflow
- Portfolio-level owner dashboards
A real back office, built in.
Double-entry accounts, invoices with tax and PDF export, POS with kitchen tickets, payroll with payslips, inventory and procurement.
- Chart of accounts, journals, general ledger
- Invoices with tax handling and PDF export
- POS with kitchen order tickets
- HR: attendance, leave, payroll, payslips
Plays well with your stack.
WhatsApp, Gemini AI, OTA calendars, S3 storage, email — plus a documented REST API.
Bi-directional guest messaging, media, and templates.
OTA
LiveCalendar sync every 15 minutes with commission tracking across major booking portals.
VRBO
LiveiCal sync with conflict detection.
Booking.com
LiveiCal sync plus payout reconciliation.
Meraki AI
LivePowers the concierge and ID-document vision OCR.
Email (SMTP)
LiveTransactional email templates and notifications.
S3 Storage
LivePrivate, S3-compatible document storage with expiring links.
REST API
LiveOpenAPI-documented API for custom integrations.
Least privilege, by default.
Built for guest identity data: private storage, expiring links, granular roles, and a full audit trail.
14 roles, 60+ permissions
Action-level access control scoped to tenant, property, and department.
Private document storage
Guest IDs live in private buckets, reachable only via short-lived links.
Full audit trail
Every sensitive action recorded with actor, target, and timestamp.
Tenant isolation
Multi-tenant scoping enforced at the API layer on every request.
Hardened auth
Encrypted passwords, signed sessions, OTP verification, rate limiting.
Consent-first identity
Guests explicitly opt in before any identity data is collected.
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