Question 1

What is Meraki PMS?

Accepted Answer

An AI-native property management system for vacation rentals, boutique hotels, homestays, and serviced apartments. It combines bookings, WhatsApp guest communication, AI-powered check-in verification, housekeeping, finance, POS, HR, and owner reporting in one platform.

Question 2

Who is it built for?

Accepted Answer

Independent hosts up to multi-property management companies. The multi-tenant architecture with white-labeling supports agencies and resellers too.

Question 3

Do my guests need to install an app?

Accepted Answer

No. Guests interact entirely over WhatsApp — check-in verification, questions, service requests, and notifications all happen in a chat they already use.

Question 4

How does WhatsApp check-in verification work?

Accepted Answer

A guided 11-step WhatsApp conversation collects guest details, consent, ID photos, and a selfie. AI vision extracts and validates document data and matches the selfie to the ID. Staff are notified when verification completes.

Question 5

Is the AI concierge available 24/7?

Accepted Answer

Yes. It answers from your property's knowledge base, remembers conversation context, and automatically creates service requests or escalates to your staff when needed.

Question 6

Can staff take over an AI conversation?

Accepted Answer

Instantly. Every conversation is visible in the dashboard in real time, and any staff member with permission can reply or claim the thread.

Question 7

Which OTAs are supported?

Accepted Answer

Airbnb, VRBO, and Booking.com via iCal sync every 15 minutes, with conflict detection. OTA Reconciliation additionally tracks commissions and matches payouts against bookings.

Question 8

Does it prevent double bookings?

Accepted Answer

Calendar sync automatically flags overlapping dates on the same unit, so conflicts surface before they become problems.

Question 9

Where are guest ID documents stored?

Accepted Answer

In a private, S3-compatible bucket. Access is only via short-lived presigned URLs, restricted to roles with document permissions, and every access is audit-logged.

Question 10

How is access controlled?

Accepted Answer

14 roles with 60+ granular permissions, scoped to tenant, property, and department. Every sensitive action is recorded in the audit log.

Question 11

Is data isolated between businesses?

Accepted Answer

Yes — the platform is multi-tenant with per-tenant scoping enforced at the API layer.

Question 12

How long does setup take?

Accepted Answer

Three guided wizards: business setup (4 steps), property setup (9 steps, including WhatsApp/AI configuration and knowledge base), and staff onboarding (7 steps with phone OTP). Most properties are live in under an hour.

Question 13

Does it handle accounting?

Accepted Answer

Yes — a full chart of accounts, journal entries, general ledger, invoicing with tax and PDF export, and OTA payout reconciliation.

Question 14

Can owners see their numbers?

Accepted Answer

The Owner Portal provides revenue reports, monthly statements with a review workflow, and document sharing per owner.

Question 15

How much does it cost?

Accepted Answer

Plans are based on property count and modules — see the pricing page and contact us for current rates.

Question 16

Can I migrate from my current PMS?

Accepted Answer

Yes — migration assistance is available as part of onboarding.

Questions, answered.

Product

AI & Check-in

Channels

Security

Operations

Commercial

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